Sunchase IV #212

Thank you for your wonderful 5-star review! We’re so glad you found the place clean and cozy, and we’d be happy to welcome you back anytime.

Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you appreciated the well-maintained landscaping and pool areas, but we sincerely apologize for the numerous issues you encountered in the unit. The condition you described, including the stains on the couch and carpet, cracked dishes and Pyrex, non-functioning burners, broken patio blinds, bathroom flooding, flashing smoke detector, and musky smell, is certainly not the standard we aim to provide. We understand how frustrating it must have been to encounter so many concerns during your stay, and we appreciate you bringing each of them to our attention. Your comments have been shared with our housekeeping and maintenance teams for thorough review and follow-up. We will also review the overall condition of the unit to identify areas that require updating or improvement. We’re sorry that the value of your stay did not meet your expectations. Your feedback is important to us, and we hope to have the opportunity to provide you with a much more comfortable experience in the future.

Thank you so much for your fantastic review! We’re delighted that you enjoyed the spacious and cozy living room, large TV, pool view, practical kitchen, and comfortable bed. It’s wonderful to hear that the space worked well for your family and provided plenty of storage and amenities. We hope to welcome you back again for another enjoyable stay!

Muchas gracias por su calificación y por compartir su experiencia. Nos alegra saber que disfrutaron la conexión directa a la playa, las albercas, la habitación y la cercanía a tiendas y comida. ¡Será un gusto recibirlos nuevamente!

Thank you for sharing your experience. We are very sorry to hear about the situation involving your vehicle and understand how frustrating and upsetting this must have been. This is not the level of service or care we aim to provide, and we take concerns about parking enforcement and guest security very seriously. Your comments have been noted and will be reviewed with the appropriate team to better understand what happened and to help prevent similar situations in the future. We appreciate you bringing this to our attention and regret the inconvenience this caused during your stay.

Muchas gracias por su excelente calificación. Nos alegra saber que la ubicación fue de su agrado y esperamos recibirle nuevamente.

Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including the odor, maintenance concerns, and communication difficulties. This is not the experience we aim to provide our guests. We appreciate you bringing these matters to our attention and will share your comments with our local team for review and follow up. We value your feedback and hope to have the opportunity to provide a better experience in the future.

Thank you for sharing your rating of your recent stay. We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

Thank you for sharing your feedback. We’re sorry to hear that the balcony view did not meet your expectations and that one of the elevators was out of service during your stay. We understand how frustrating long elevator wait times can be, especially during busy periods, and we apologize for the inconvenience this caused. The elevator issue has been addressed with the building management team to help minimize disruptions for guests. We appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you with a smoother experience in the future.

Thank you for your feedback. We’re sorry to hear the loft layout was challenging for your family, especially with only one bathroom. We appreciate you sharing your experience, as it helps us provide clearer information about the layout for future guests.

Thank you for your feedback! We're glad to hear our staff was courteous and friendly. We appreciate you letting us know about the refrigerator noise and will make sure it gets checked. We hope to welcome you back for an even smoother stay.

Thank you for sharing your feedback, Eric. We're glad hear you liked the firm mattress. We also appreciate your comment about the hallway carpet and will pass this along to our local operations team. We hope to have the pleasure of welcoming you back soon!

Thank you, Charlene! We’re delighted to hear your anniversary trip was perfect and that you enjoyed the seamless check-in/out, clean room, and beach access. We hope to celebrate many more special occasions with you in the future!

We are so pleased to learn that you enjoyed your overall stay, Eric, and we hope to welcome the opportunity to host you again in a very near future!